Support Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Reply Warranty

  • Each ticket that you post to our client assist staff will be handled within up to 60 mins. All regular problems are going to be resolved as quickly as possible. Nonetheless, if the help question you have sent requires some help from a licensed administrator, we are going to forward the ticket to him and will notify you about the postponement.

  • Top quality support service
  • Professional Customer Assist Service

  • Our technical help and support team is going to be on shift for you day and night to to reply to all help inquiry tickets that you send. We offer tech help for all the software applications that are pre–installed on your server. These include our in–house designed Web Site Control Panel, the selected Operating System as well as the server admin panel (with respect to the VPS type).

  • Intuitive help center
  • An Informative Help Section

  • An in–depth and consistently updated knowledge base is built into our custom–built Web Site Control Panel. It offers you quick tips on how to execute all the necessary website management jobs. The Help area gives you detailed how to articles and step by step video training. You can access the Help section by clicking on the Help or Video buttons in the upper right part of each Control Panel section.