1 hour ticket response
We are specialized in giving a fast and adequate answer to every tech support ticket posted by a client. Our well–trained customer support staff members will review your request and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all trouble tickets. Actually, our average tech support ticket response time has proved to be 20 minutes.
A First–Class Customer Support Service
Each member of our customer care team has lots of years of experience in the shared web hosting world and the majority of them have been with us for at least 5 years. They all are eager to answer all your requests in the most competent way possible.
An Easy–to–Navigate Help Section
Integrated into the Control Panel is an intuitive Help section, which offers various information sources. You can browse through a frequently updated knowledge base offering web hosting account administration articles and website management articles, check out the educational video tutorials or browse the F.A.Q. archive.