A User–Friendly Help Center
You will find nearly all the answers to your questions in the user–friendly Help Center section incorporated into your Web Site Control Panel. It includes an ever–growing repository with commonly asked questions and exhaustive educational articles compiled by our seasoned help desk support team.
For all of you who want to discover how to troubleshoot a regularly experienced problem by watching a training video, we’ve added a collection of video tutorials to our Web Site Control Panel. All the video tutorials are very short and simple to understand. They offer you visual demonstrations of various site management activities.
A 1–Hour Support Ticket Response Guarantee
With each of our semi–dedicated servers, we offer a 24/7 help desk service with a sixty–minute response time guarantee. A team of experienced techs will be online for you to attend to all the queries that you may have. During off–peak times, a reply will be provided in even less than 20 minutes.