Technical Support Channels
A 1–Hour Response Guarantee
All your assistance requests will be attended to in no more than one hour after the trouble ticket or e–mail was submitted. If your case needs further assistance from a system administrator, we’ll direct the support ticket or the email to the person in charge then leave a comment to let you know that more time will be needed for finding a solution. Furthermore if you make use of the Managed Services package, any of the server management tasks included there will be completed whenever you decide.
A Topflight Technical Support Service
- We’ll be online for you 24x7x365 to answer any queries that you may have connected to our Web Site Control Panel and any of the applications that we have preinstalled on your behalf on the dedicated server. In case you also need help handling server administration tasks, you can have a glimpse at our Managed Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and rebooting services, as well as problem troubleshooting and installation services.
An Intuitive Help Area
Each dedicated web hosting plan is fitted out with our free Web Site Control Panel, which boasts a comprehensive knowledge base and a collection of educational video tutorials. Whenever you need assistance working with the Web Site Control Panel, just push the Help or Videos buttons located in the upper right corner.