Tech Support Channels
A 1–Hour Response Guarantee
We provide a 60–minute response time warranty for every support ticket or e–mail that you send to the client support team. We will quickly answer all the common questions and forward right away the matter to our server admins in case any additional assistance is needed. If you take advantage of our Administration Services package, we’ll execute any of the included tasks at a time that has been discussed with you beforehand.
A Premium–Quality Customer Care Service
- We will be at your disposal 24x7 to respond to any queries that you may have related to our Control Panel and any of the apps that we have installed for you on the dedicated web hosting server. If you also need support handling server management procedures, order our Administration Services package, which includes data backup hard disk storage space, weekly Operating System updates, server monitoring and restarting procedures, plus problem troubleshooting and software installation procedures.
An Intuitive Help Section
We have equipped the Control Panel with a fully detailed knowledgebase, which includes elaborate explanations of all its features and functionalities. Additionally, we have shot detailed video tutorials that will further disclose to you how to carry out a specific operation or resolve a typically experienced problem. All the educational articles and the tutorial videos are readily accessible from every Control Panel section through the Videos and Help buttons situated in the top right corner.