Customer Support Channels
A 1–hour Response Guarantee
We provide you with a 1–hour resolution guarantee with all our cloud hosting plans packages, which means that every single support question you post is going to be answered to in less than 60 minutes max. Our support team members are qualified to very quickly handle any issue and to give you reasonable guidance on any concern that you might have.
A Top–quality Support Service
Our help support service is provided by a crew of competent techs who will be ready to respond to your issue as fast as possible. It is easy to speak to the tech support staff by starting a tech support ticket from your Web Site Control Panel or by submitting us an email. On business days, you can also call us on the telephone or take advantage of the live chat solution.
An Intuitive Help Section
If you wish help while performing tasks within the Control Panel, it is possible to always press the Help button and see your concern in the group of articles or blog posts that will show up. We have also turned almost all content articles into educational videos. The collection of instructional videos will show up if you click on the Videos press button present on the top right.