The customer support that you will receive from your shared web hosting company is really important, no matter if you have pre-sales questions and you aren't a client yet, or you've got a technical issue with an existing account. Prompt and accurate info about a question or a problem will save you lots of time and efforts, not mentioning that this can often be an indicator that you're ordering from a real web hosting supplier and not from some reseller. When you purchase a hosting account from a company that does not own its servers and it can't access them directly, it is almost certain that you'll wait for a couple of days to have a response to any query, thus your websites may stay offline for a long time. However, a company that offers various options for communication and has a technical support crew that is available all the time will assist you to right away and help you reduce or fully avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Web Hosting
All of our shared web hosting
come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our services before you make an order or you are a current client and you have any question or a problem, you will be able to contact us anytime, including weekends and holidays. We have many channels to contact us - several phone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more technical issues or any troubles which require longer time to investigate and handle. Unlike many other website hosting service providers, our trouble tickets come with a warranted maximum reply time of only 1 hour, so no matter what the problem is, it'll be resolved on time and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All semi-dedicated hosting
that we provide come with 24/7 customer and technical support, which means that whatever the issue you have, you'll be able to get in touch with us and we'll give you a hand in a timely manner. Our guaranteed response time for each email or support ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; usually the response time hardly ever exceeds 20 min. We also have telephone support with a couple of local numbers internationally plus a live chat, so that you will be able to contact us and receive additional details about our services even if you do not have an account yet. We are able to help you with any question or a problem you may have - payment methods, plan specifications, e-mail setup, hosting account settings, etc. If you employ our services, you will not ever have a scenario where you have to wait for a few days to get a problem resolved like you'll need to do with lots of other service providers.
24/7 Customer Support in VPS
In case you have a Virtual Private Server from us, you can get in touch with us 24/7 for every server-related issue or forany issues or questions with regard to the pre-installed software the server comes with. If you have not bought a virtual private server
plan yet, you'll be able to learn a lot more about our services by giving us a call or via the live chat service. For more tech issues, you can send an email message or open a ticket through your billing Control Panel and you'll receive assistance within less than an hour regardless of the time of the day, even on weekends and holidays. The actual reply time usually does not exceed 30 mins. If you need assistance with third-party software, you can use the Managed Services upgrade that you can add to each and every VPS plan and our administrators can help you with any set up or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Hosting
If you get a dedicated server
through our company, you are able to contact us at any time using several channels and the maximum time that you'll need to wait for a response is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it is a weekend or a holiday and we will help you with anything relevant to the applications that are pre-installed on the server. To get in touch with us about a technical issue, you can open a support ticket through the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of general questions or you'd like to learn more about our website hosting services before you order, you can take advantage of our live chat or you can call one of the local telephone numbers that we have in different countries around the world. If you'd like to receive assistance with third-party software that you are unable to deploy or run efficiently, you will be able to add the Managed Services upgrade to your package and our system administrators will assist you.