Despite the fact that this is not the most importantfactor to help you recognize a trustworthy shared web hosting company from a bad one and a reseller from an actual provider, being able to call and communicate with a live person is a sign that you are not dealing with a one-person company and that you can get in touch with somebody whenever you're in need of assistance. The phone support for web hosting services may vary from standard to expert, thus the problems which can be resolved with a phone call differ depending on the specific service provider. In most cases, these issues are simpler and feature billing or first level technical issues since more complex issues often need a support ticket where both you and the system administrators can track the proceedings with a specific issue. Nevertheless, having the option to call your provider can save you lots of time and efforts for the multitude of small issues which will eventually appear at the time you manage your website hosting account.
Phone Support in Shared Web Hosting
Since we have live telephone support 14 hours a day, you have the option to contact us and speak with one of our customer support representatives to learn more about any of the shared web hosting that we supply and make sure that our servers match the system requirements for your sites prior to you buying anything. For your benefit, we have telephone numbers on 3 different continents so that you're able to call the one nearer to you - in the U.S.A., Great Britain or Australia. In case you're already a customer, you can call us about general and billing matters, or even about some technical ones. If the issue is strictly technical or it requires more time to analyze, you will have to employ our ticketing system, that will enable both you and our technical support team to track the details supplied by both sides.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we provide feature real-time phone support for fourteen hours daily. If you are not sure which package will be suitable for your websites, you would like to find out more about the package's specs or you're looking for any other info on our services, you're able to call any of the local phone numbers which we have in the United States, the United Kingdom and Australia and our customer support representatives will assist you. In case you currently own an account, you can get in touch with us about sales and general issues, although we're often able to assist with a multitude of technical issues as well. For strictly tech troubles you'll have to use our in-built ticketing system where the communication between you and our technical support team will be in 1 place, which is the best option if the problem needs additional time to be dealt with or it has to be escalated to our system administrators.