Should you ever experience a problem with your site and be unable to deal with it, ask the web hosting company’s help desk support staff to help you get the website back online. A swift solution would be the most optimal scenario, but lots of companies answer within 24 hours or even more, particularly if you are doing business with a hosting reseller. Even if your problem can be sorted out easily, your site may not function correctly or may not be reachable at all for a prolonged time interval, so you may lose prospective clients because it’s quite unlikely that anyone will ever come back to a website that’s faulty. That being said, you should make certain not only that you can reach your hosting company, but also that they can reply and help you in a well-timed manner. If an application update doesn’t proceed as planned or if you erase something by chance, for instance, the site should be fixed swiftly so as to avoid extended inaccessibility.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from our company, you can just forget about waiting around for hours and hours on end, or even a whole day, to get a response to a support ticket or an email. Regardless of when you contact us, we will assist you within only one hour with any technical or sales questions that you may have. In reality, our actual reaction time almost never exceeds twenty-thirty minutes. Since we are at your disposal 24x7x365, you will always receive support in a well-timed fashion and we are aware of how important this is in the Internet age. Shortly after you contact us, we will respond to your inquiries. In case you experience any technical complication, we will solve it for you, or we will supply you with all the required information in case there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we realize precisely how essential it is to obtain quick assistance, we promise that you won’t ever have to wait around for more than 1 hour to receive a response to any trouble ticket that you submit from your semi-dedicated server CP. As a matter of fact, you will rarely need to wait for more than 20-30 minutes and this is valid for any query no matter what its nature is – billing, general or technical. Additionally, our client and technical support staff will be at your service 24/7, which goes to say that even if you open a ticket during legal holidays, you will always get an instant reply, which will include the answer to an enquiry, the solution to an obstacle or the information necessary to solve an issue yourself – in case there’s something that you have to do on your end. With us, you will never have to waste a whole day hanging around waiting for a reply like you would with lots of other companies.