When your web hosting supplier provides live chat support, you are able to talk with a representative in real-time and learn helpful info or get a problem resolved in a very timely manner. The key advantage of using chat instead of calling to talk with a live person is that you need only a computer with access to the world wide web, so you will not pay any rates if you're in a different state or country. Furthermore, it will be a lot quicker to copy and paste information like domains, usernames or error messages in other words details that are sometimes hard to provide to the other party on the phone. The live chat is also a much quicker option to contact the web hosting provider's support crew in comparison to using a ticketing system. What's more, when some issue needs a bit more time to be taken care of, you'll be able to do something else while you wait for support on the live chat, therefore you won't lose time - something that is impossible if you're on the phone.