There are several ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find regardless of which company you select is a support ticket system. This is the easiest correspondence channel for a number of reasons. In case no tech support staff representative is available at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will invariably hit home. Plus, you can copy & paste large pieces of info without having to worry about typing errors, and if a certain issue requires more time to be fixed or a number of replies have to be exchanged, all the info will be in one and the same place, so each party can always see the comments left by the other one. The downside of using tickets to get in touch with your web hosting company is that they are often separate from the web hosting platform, which implies that if you need to supply info or to follow guidelines, you’ll have to use no less than two different admin interfaces and this number could rise in case you would like to administer a number of domains. Also, a lot of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting a reply.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst browsing through your website files or editing various settings. The ticketing system is being monitored 24-7 by our client care team members and the ticket response time is maximum one hour, but it seldom takes more than twenty minutes to get help. In stark contrast to certain hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and request info in relation to any technical or billing problem. Additionally, you can see a variety of help articles, which will help you handle the most commonly confronted problems yourself.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have opened a semi-dedicated server account with us and you’d like to touch base with our customer care staff members, you’ll be able to open a trouble ticket straight from your Hepsia hosting Control Panel instead of going through a completely different help desk support platform as you will have to do with the majority of hosting providers out there. Our integrated ticketing system will permit you to post a new ticket without hassles and to look through older tickets using an intelligent search filter. Plus, you’ll be able to read the applicable knowledge base articles that our system will present you with based on the problem category that you select for your new ticket. You can accomplish all of the above-mentioned things without signing out of your Hepsia Control Panel at any moment, which means that if you bump into any obstacle or have a query, you can get in touch with our support engineers and solve the problem in question in less than one hour via one single support platform.