There are several ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find regardless of which company you select is a support ticket system. This is the easiest correspondence channel for a number of reasons. In case no tech support staff representative is available at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will invariably hit home. Plus, you can copy & paste large pieces of info without having to worry about typing errors, and if a certain issue requires more time to be fixed or a number of replies have to be exchanged, all the info will be in one and the same place, so each party can always see the comments left by the other one. The downside of using tickets to get in touch with your web hosting company is that they are often separate from the web hosting platform, which implies that if you need to supply info or to follow guidelines, you’ll have to use no less than two different admin interfaces and this number could rise in case you would like to administer a number of domains. Also, a lot of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting a reply.